Clinic Policy

🗓 Appointments

All consultations and treatments are by appointment only. We do not accept walk-ins.

💳 Booking Fees

A non-refundable booking fee is required to secure all treatment appointments. This will be deducted from the final treatment cost.

💬 Consultation Deposits

We require a £10 deposit to secure consultations. This is:

Refunded upon arrival, or

Deducted from your treatment cost if you go ahead with treatment.

🔁 Cancellations & Rescheduling

We require at least 48 hours' notice for any cancellations or appointment changes.
Failure to give adequate notice will result in the loss of your deposit or booking fee.

📅 Rescheduling by Gentleman Clinic

In the rare event that we need to reschedule your appointment, we reserve the right to do so. You will be contacted with as much notice as possible.

⏱ Late Policy

Please arrive on time. If you are more than 10 minutes late, your appointment may be cancelled and your deposit will not be refunded.

💸 Refund Policy

We do not offer refunds for completed treatments or products.

Missed appointments, late arrivals, or cancellations with insufficient notice are non-refundable.

Booking fees are non-refundable under all circumstances.

🧴 Aftercare Responsibility

You will be provided with detailed aftercare instructions following your treatment.
It is your responsibility to follow them carefully.
We cannot be held responsible for results affected by failure to follow aftercare guidelines.

🚫 Client Conduct

We maintain a professional and respectful environment at all times.
Rude, abusive, or inappropriate behaviour will not be tolerated and may result in refusal of service.
We reserve the right to decline treatment at our discretion.